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Return, Refund, and Cancellation Policy

Last Updated: 01 Feb 2026

At Vyaaparone (a brand owned and operated by JDRSM Enterprises Pvt Ltd), we strive to provide a transparent and efficient business-to-business (B2B) marketplace.

Please read this policy carefully to understand your rights and obligations regarding returns, refunds, and cancellations. This policy is divided into the following sections:

1. Marketplace Transactions – Buying and Selling of goods between users.
2. Vyaaparone Services – Paid subscriptions, leads, and advertising services.

Part A: Marketplace Transactions (Goods & Products)

Important: Vyaaparone acts exclusively as an online platform to connect Buyers and Sellers. JDRSM Enterprises Pvt Ltd is not a party to transactions between users and does not manufacture, store, stock, or ship products listed on the platform.

1. Return of Goods

Seller-Specific Policies: Return and warranty policies are determined solely by individual Sellers. Buyers are strongly advised to review Seller-specific terms before placing an order.

Vyaaparone’s Role: Vyaaparone assumes no liability for the quality, legality, safety, delivery, or condition of goods. We do not process returns or handle merchandise.

Disputes: Any disputes relating to damaged goods, non-delivery, or product mismatch must be resolved directly between the Buyer and the Seller.

2. Order Cancellation

Cancellation by Buyer: Buyers wishing to cancel an order must contact the Seller directly. Vyaaparone cannot cancel orders on behalf of users.

Cancellation by Seller: Sellers reserve the right to cancel orders due to stock unavailability, pricing errors, or other valid business reasons.

Part B: Vyaaparone Services (Subscriptions & Advertising)

This section applies to Sellers and Advertisers who purchase paid membership plans, verification services, or lead packages from JDRSM Enterprises Pvt Ltd.

1. Cancellation of Membership / Subscription

Voluntary Cancellation: You may cancel your paid subscription at any time through your dashboard or by contacting our support team.

Effect of Cancellation: Your account will remain active until the end of the current billing cycle. Thereafter, it will revert to a free/basic tier and premium features will be disabled.

No Partial Refunds: We do not offer prorated or partial refunds for unused subscription periods.

2. Refund Policy for Services

General Rule: All fees paid to JDRSM Enterprises Pvt Ltd for memberships, listings, or advertisements are Non-Refundable and Non-Transferable, except under the following circumstances:

• Duplicate charges caused by a technical error.
• Failure to activate services within 7 working days of payment and receipt of complete documentation.

3. Rejection of Service

JDRSM Enterprises Pvt Ltd reserves the right to cancel a user’s subscription and remove listings without refund if the user:

• Violates our Terms of Use or Privacy Policy.
• Posts prohibited or illegal content.
• Engages in fraud, misrepresentation, or harassment.

Part C: Contact & Grievance

For questions regarding subscription charges or suspected technical errors, please contact our billing department:

Company: JDRSM Enterprises Pvt Ltd
Email: [email protected]
Phone: +91 97166 83043
Address: 2nd Floor B12 - RDC, Ghaziabad - 201002

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